:date: 2012-07-31 10:03 .. index:: life, travel Service offensive ================= The Oslo subway system has changed their customer-relationship protocol: you feel like on a plane when the driver tells you via intercom on which subway you are, which way you are heading and that you should have a nice trip. And not on every single station. Suddenly a warm summer wind is blowing through train number 5, leaving me with a sad feeling when I had to get off at my station. -------- PS: Unlike in `Berlin `__, the public transport is still up and running ...